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Yanfeng District: "Three Hard Moves" Boosts Letters and Visits to Improve Quality and Efficiency

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我才反映没几天,今天就叫我来给我反馈,这样的办事效率我非常满意! ”日前,一名反映问题的群众从衡阳市雁峰区纪委监委信访室走出来时,露出了满脸笑容。 "The problem that was reflected was resolved so quickly ! I only reflected it a few days ago, and I was asked to give me feedback today. I am very satisfied with the efficiency of this work ! " A few days ago, a mass member who reflected the problem came from Yanfeng District, Hengyang City. When the Letters and Calls Room of the Commission for Discipline Inspection came out, he smiled. Since the beginning of this year, the Yanfeng District Commission for Discipline Inspection has made great efforts in the aspects of initial visits, return visits, and visits, and has made great efforts to help improve the quality and efficiency of letters and visits.

Make the first visit. 进行分类处理,跟踪督办,确保每一件信访件办理一步到位“不回锅”,让群众满意。 Treat the first letters and visits of the masses without delay or delay, and clearly inform the scope, process and approximate time limit of accepting the reports, improve the effectiveness and accuracy of the masses ’reports, and strictly follow the principle of“ grading responsibility and handling the case ” . Classified processing, follow-up supervision, and ensure that each letter and visit is handled in a one-step "no return to the pot" to satisfy the masses.

Make a report and interview. Implement the interview in accordance with the Work Plan for the Visit of the Leader of the Discipline Inspection Commission of Yanfeng District, the Personnel in Charge of the Internal Institutions, and the Special Inspector, to clarify the time, place, object, scope, and process Letters and visits from the masses should be "family members", letters from the masses should be used as "books", and issues reflected by the masses should be considered as "family matters."

Insist on visiting the case. 包信访接待、包牵头协调、包督办落实、包责任追究、包息诉息访;加强对特殊信访件的分析,采取有效措施最大限度地息访息诉,做到包一案、查一案、了一案。 Implement the "four fixed five guarantees" responsibility, that is, set the contract leader, set the responsible unit, set the responsible personnel, set the time limit for the case ; package letter visits, package lead coordination, package supervision office implementation, package responsibility investigation, and interest appeal visits ; Strengthen the analysis of special letters and visits, and take effective measures to maximize appeals, so that one case can be included, one can be investigated, and one case must be investigated. 月,该区纪委监委共受理信访举报70件次,其中业务内举报39件次。 As of August this year, the District Commission for Discipline Inspection and Supervision has received a total of 70 petitions, including 39 in- service reports. ,越级访下降50% ,重复访下降42.9% ,信访工作成效显著。 Compared with the same period of last year, the number of petitions within the business decreased by 20.4% , the level of cross-level visits decreased by 50% , and the number of repeated visits decreased by 42.9% . (Yanfeng District Commission for Discipline Inspection)

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